Hi,
I need to change my email address on my profile as the email address that was on there is now obsolete. However, I am not able to change my email address as it indicates that some else already has that email address (which I highly doubt).
The issue I think is that someone send me an invite to my new email address. On clicking on that link I am being asked to create a new account. However, I already have an account, I just want to change my email address on my account.
How can I do this?
Thanks.
Rajeev
Hi Rajeev,
It does sound as though someone invited you into the system using your new email address.
You should be able to merge the accounts - when you click on the invite link, there is an Already a member option, which you can log in with. If you are unable to do this, please email with details on the new email address and we'll remove the temporary account to make it possible to simply change your email address on your existing account.
Kind regards,
Michael
Sosius Customer Service
Thank you very much for your assistance Michael. I had tried this the first time, but I must have locked my account with an incorrect password which is why I was having trouble.
This has worked now and the accounts have been merged. I have been able to successfully change my primary email address now.
Once again, thanks for you help.
Rajeev