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::sosius » Sosius Support Center » Forums » General Help » Adding/uploading files NOT possible

Adding/ uploading files NOT possible

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by Guido Glanzmann on 1/18/2010 6:15:16 AM

Hi there,

file upload does not work properly, i.e. after clicking "Add Files" only a "Help" window pops up but afterwards the "adding" window does not show up.

In our workspace we currently are two members with "manager"-role. For me, uploading works fine, but not for my collegue.

When I will upload a file, I observe for some seconds a "JAVA"-loading icon. This does not happens with my collegues PC. Are there any prerequisites concerning JAVA installations on PC's (JRE?).

Or do we have some role/rights problems within our workspace

This is a very anoying problem and we would be very pleased to get a "fast relief".

Thank you very much.

Sincerly Guido

 

Guido Glanzmann
Joined: 10/28/2009 4:00:20 PM
by Sosius Customer Service on 1/18/2010 5:43:48 AM

Hi Guido,

The drag and drop component does require java (1.5 or later). To test your colleagues Java installation, please refer them to this page: http://www.java.com/en/download/help/testvm.xml

You can always upload a single file using the following method (which doesn't require java):

1. Go to the folder, click Create.
2. Select File -> Standard File.
3. Complete the details on this page including selecting the file to upload.

Let me know how you get on.

Kind regards,
Michael
Sosius Customer Service

Joined: 8/21/2007 7:42:38 AM
Posts: 2. Page 1 of 1.